SUPPORT

Frequently Asked Questions

Real-time availability monitoring

Top Questions

Direct answers from our engineering team to help you configure PingSled efficiently.

How does PingSled handle SSL certificate expiration monitoring?

We poll your target endpoints every 60 seconds and parse the X.509 certificate chain. Alerts trigger via email, Slack, or PagerDuty when validity drops below 30 days. The Pro tier supports custom threshold overrides down to 7 days.

What is the maximum number of concurrent checks per account?

Free accounts allow up to 10 active monitors. Pro plans support 150 monitors with 30-second intervals. Enterprise customers can provision up to 5,000 concurrent checks with dedicated probe allocation in AWS us-east-1 and eu-west-2.

Do you offer refunds for annual subscription overpayments?

Yes. If you cancel an annual plan within the first 14 days, we issue a full refund to your original payment method. After 14 days, we provide a prorated credit toward your next billing cycle or a partial cash refund at our discretion. Enterprise contracts follow the SLA terms signed during onboarding.

How are downtime incidents verified to prevent false positives?

PingSled requires three consecutive failed responses from geographically dispersed probes before marking a target as down. We also exclude maintenance windows you configure in the dashboard and filter out transient network blips under 200ms latency spikes.

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Pricing & Plans

Details on our Free, Pro ($14/mo), and Enterprise tiers, including agent limits and API request quotas.

Technical Limits

Information on concurrent checks, SSL certificate monitoring thresholds, and global probe distribution.

Checking Methods

How HTTP/S, TCP ping, DNS resolution, and ICMP tests are executed from our 42 worldwide nodes.

Refund Policy

Terms for annual plan cancellations, prorated credits, and enterprise contract adjustments.

Still need help?

Our support engineers respond to ticket submissions within 4 hours during business hours. For critical production outages, use the emergency escalation channel.

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